Complaints procedure

We would rather you were happy with your order. Is something wrong? Tell us, and we will fix it.

How to file a complaint

1. Send your complaint to [email protected]. Include your order number, a description of the problem and, where possible, a photo.
2. You will receive confirmation of receipt within 5 working days, with the name of the person handling it.
3. We aim to resolve your complaint within 14 days. If we need longer, we will tell you before that period ends and give you an indication of when you can expect an answer.

Refunds

If your complaint means money is owed back to you, we refund it within 14 days of receiving your notification, using the same payment method you used. If the complaint concerns a returned product, that period starts once we have received the product back.

Not satisfied with our answer

You can submit your complaint to WebwinkelKeur, which mediates free of charge: www.webwinkelkeur.nl. If that does not lead to a solution either, the dispute can be put before the independent disputes committee appointed by WebwinkelKeur; its ruling is binding on both parties.

As a consumer in the EU you can also use the European ODR platform: ec.europa.eu/consumers/odr.

Our details

Iron Sign Shop (Scheurenhoeve BV), Dutch CoC 89731948 | [email protected]