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Iron Sign Shop

Return policy

Iron Sign Shop · KvK 89731948 · BTW NL865082315B01

Iron Sign Shop operates as a separate webshop under the same parent company and the same legal entity. This returns and refunds policy applies specifically to purchases made through the Iron Sign Shop webshop.

Definitions

  • Iron Sign Shop: Iron Sign Shop, established in Biezenmortel, the Netherlands, registered with the Dutch Chamber of Commerce under KvK number 89731948.

  • Customer: the party entering into an agreement with Iron Sign Shop.

  • Parties: Iron Sign Shop and the customer together.

  • Consumer: a customer acting as a private individual and not in the course of a profession or business.

Applicability of these returns and refunds terms

  • These returns and refunds terms apply to all offers, orders, agreements and deliveries of products and services by or on behalf of Iron Sign Shop.

  • Deviations from these terms are valid only if expressly agreed in writing.

  • The applicability of any additional or differing terms and conditions of the customer or of third parties is expressly rejected.

Consequences of late payment

  1. If the customer does not pay within the agreed payment period, Iron Sign Shop is entitled to charge statutory interest of 2% per month for non-commercial transactions, calculated from the date the customer is in default. Part of a month counts as a full month.

  2. In addition, the customer is liable for reasonable extrajudicial collection costs and any loss suffered by Iron Sign Shop. Collection costs are calculated in accordance with the Dutch Besluit vergoeding voor buitengerechtelijke incassokosten.

  3. Iron Sign Shop is entitled to suspend its obligations until the customer has met all outstanding payment obligations.

  4. In the event of liquidation, bankruptcy, attachment or suspension of payments on the customer's side, all of Iron Sign Shop's claims against the customer become immediately due and payable.

  5. If the customer refuses to cooperate with performance of the agreement, the customer remains obliged to pay the full agreed price.

Right of reclamation

  1. As soon as the customer is in default, Iron Sign Shop is entitled to invoke its right of reclamation in respect of the unpaid products delivered to the customer.

  2. Iron Sign Shop invokes this right by written or electronic notice.

  3. After this notice, the customer must return the products concerned to Iron Sign Shop immediately, unless agreed otherwise.

  4. The cost of retrieving or returning the products is borne by the customer.

Right of withdrawal

A consumer may cancel an online purchase within 30 days without giving reasons, provided the product:

  • is not perishable (such as food or flowers);

  • is not excluded for hygiene reasons once the seal has been broken;

    • hygiene products

    • products posing a health risk

    • audio and video recordings

    • computer software

  • is not a newspaper or magazine;

  • does not concern urgent repairs;

  • does not concern digital content for which the consumer has expressly waived the right of withdrawal.

Withdrawal period

The 30-day withdrawal period starts:

  • on the day after the consumer receives the last product of an order;

  • on receipt of the first product in the case of a subscription;

  • when a service is first provided;

  • as soon as the consumer has confirmed the purchase of digital content.

Obligations when returning

  1. If the consumer exercises the right of withdrawal, the product must be returned complete, with all accessories supplied and - as far as reasonably possible - in its original condition and packaging.

  2. If the product or its packaging is damaged more than was needed to assess the product, Iron Sign Shop may charge the consumer for the resulting reduction in value.

  3. If the product is damaged, or the packaging is damaged more than was needed to try the product, we may charge you for this loss in value. So please handle the product with care and pack it well when returning it.

  4. The consumer must return the product within 30 days of notifying Iron Sign Shop of the withdrawal. Failing this, the right of withdrawal lapses.

Refund of (shipping) costs

If the consumer has validly exercised the right of withdrawal and returned the entire order, Iron Sign Shop will refund the order amount and any initial shipping costs paid by the consumer within 14 days of receiving the returned products. Shipping costs are only refunded if the complete order is returned.

Return shipping costs

If the consumer exercises the right of withdrawal, the cost of returning the products is at the consumer's own expense. These costs are estimated at around €7.25 per parcel. Check with your carrier for exact rates.

Right of suspension

Unless the customer is a consumer, the customer waives the right to suspend performance of any obligation arising from this agreement.

Right of retention

  1. Iron Sign Shop may invoke its right of retention and hold on to the customer's products until all outstanding invoices have been paid in full, unless sufficient security has been provided.

  2. This right of retention also applies to outstanding claims arising from earlier agreements.

  3. Iron Sign Shop is not liable for any loss the customer suffers as a result of exercising this right.

Set-off

Unless the customer is a consumer, the customer waives the right to set off a debt to Iron Sign Shop against a claim on Iron Sign Shop.

Retention of title

  1. All products delivered remain the property of Iron Sign Shop until the customer has met all payment obligations.

  2. For as long as title has not passed, Iron Sign Shop may reclaim the products at any time.

  3. Before title has passed, the customer may not pledge, resell, dispose of or otherwise encumber the products.

  4. If Iron Sign Shop invokes its retention of title, the agreement is deemed rescinded and Iron Sign Shop may claim damages, lost profit and interest.

Storage

If the customer takes receipt of ordered products later than the agreed delivery date, the risk of loss of quality rests entirely with the customer. Any additional costs resulting from early or late collection are borne by the customer.

Warranty

  1. The warranty applies only to defects caused by faulty manufacture, faulty construction or unsound materials.

  2. It does not apply in the case of normal wear and tear, damage caused by accidents, modifications made to the product, improper use, negligence, or where the cause of the defect cannot be established.

  3. The risk of loss, damage or theft passes to the customer at the moment the products are delivered legally and/or physically or brought within the customer's control.

Exchanges

An exchange is only possible if all of the following conditions are met:

  • the exchange is requested within 7 days of purchase;

  • the original invoice can be produced;

  • the product is unused and is in its original packaging with labels attached.

Please note: sale items and perishable goods cannot be exchanged.

Indemnity

The customer indemnifies Iron Sign Shop against all third-party claims connected with products or services supplied by Iron Sign Shop.

Complaints

  1. The customer must inspect, or have inspected, the products or services delivered as soon as possible.

  2. Complaints must be reported within 1 month of discovery; consumers must report complaints within 2 months.

  3. Complaints must contain a clear and detailed description.

  4. The customer must demonstrate that the complaint relates to an agreement with Iron Sign Shop.

Notice of default

A notice of default must be given to Iron Sign Shop in writing. The customer is responsible for ensuring that the notice reaches Iron Sign Shop in good time.

Joint and several liability

If Iron Sign Shop enters into an agreement with more than one customer, each customer is jointly and severally liable for the full amount owed under the agreement.

Liability of Iron Sign Shop

  1. Iron Sign Shop is liable only for loss caused by intent or wilful recklessness.

  2. Where Iron Sign Shop is liable, that liability is limited to direct loss arising from or connected with performance of the agreement.

  3. Iron Sign Shop is never liable for indirect loss, including consequential loss, lost profit or loss suffered by third parties.

  4. Liability is limited to the amount paid out under Iron Sign Shop's liability insurance or, if no payment is made, to the invoice amount concerned.

  5. Images, descriptions, colours and specifications on the website are indicative only and cannot give rise to damages or rescission.

Limitation period

Any right to damages lapses 12 months after the event giving rise to the liability, without prejudice to Article 6:89 of the Dutch Civil Code.

Rescission of the agreement

  1. The customer may rescind the agreement if Iron Sign Shop is in attributable breach of its obligations, unless the breach is of minor significance.

  2. If performance is temporarily or permanently impossible, rescission is only possible once Iron Sign Shop is in default.

  3. Iron Sign Shop may rescind the agreement if the customer fails to meet its obligations, or if circumstances give Iron Sign Shop good reason to fear that the customer will not meet them.

Force majeure

  1. Iron Sign Shop is not liable for failure to meet its obligations due to circumstances beyond its control, as referred to in Article 6:75 of the Dutch Civil Code.

  2. Force majeure includes in any event, but is not limited to: natural disasters, war, riots, failures by suppliers, transport problems, power or internet outages, strikes, government measures, extreme weather conditions and work stoppages.

  3. Obligations are suspended for the duration of the force majeure.

  4. If the force majeure lasts longer than 30 days, either party has the right to rescind the agreement.

  5. Iron Sign Shop is not liable for any loss resulting from force majeure.

Applicable law and competent court

  • All agreements and policies are governed exclusively by Dutch law.

  • Disputes will be submitted to the competent court in the district where Iron Sign Shop is established, unless mandatory law provides otherwise.

Our returns address:
ironsignshop.com
Gijzelsestraat 22
5074 NK Biezenmortel, the Netherlands

Download the withdrawal form here

Effective date: these returns and refunds terms have been in force since 4 February 2026.